FAQs
FAQs
Welcome to our FAQs section. We’ve organized the most frequently asked questions to help you shop smoothly. Explore answers related to orders, billing, shipping, and more.
General
Information
What types of books do you offer?
We offer a wide range of books including fiction, non-fiction, educational, self-help, children’s books, academic textbooks, and bestsellers. New titles are added regularly.
Are all your books original and new?
Yes. We only sell 100% original and new books sourced from verified publishers and distributors.
Do you sell eBooks as well?
Yes, we offer both physical books and eBooks. eBooks will be available for instant download after purchase.
How often do you add new arrivals?
We update our collection weekly with new releases, trending books, and seasonal picks.
Can I request a book that is not listed on your website?
Yes. You can send us the book name/author, and we will try to source it for you.
Returns &
Refunds
What is your return policy?
You can return books within 7–14 days of delivery if they are unused and in original condition.
How do I request a return?
Contact our support team with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 3–7 working days after the returned item is received and inspected.
What if I received a damaged book?
If your book arrives damaged, please share photos within 48 hours, and we’ll arrange a replacement or refund.
Are shipping charges refundable?
Shipping charges are refundable only if the return is due to our error (e.g., wrong or damaged item).
Orders &
Availability
How do I place an order?
Simply browse the store, add your selected books to the cart, and checkout using your preferred payment method.
How do I know if a book is in stock?
The product page shows real-time stock availability. If a book is out of stock, you will see an “Out of Stock” label.
Can I change or cancel my order?
You can modify or cancel your order within a short window before it is processed for shipping. Contact our support team as soon as possible.
How do I apply a coupon code?
On the checkout page, enter your coupon code in the “Apply Coupon” section. The discount will be applied instantly.
Do you offer preorders for upcoming books?
Yes, selected upcoming titles may be available for preorder. Release dates will be mentioned on the product page.